Operations Analyst
Operations Analyst Job Purpose: Accomplishes business objectives by identifying and solving customer information and processing problems.
Operations Analyst Job Duties:
Identifies project requirements by interviewing customers; analyzing operations; determining
project scope; documenting results; preparing customer contracts.
Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications; writing programs. Develops project estimates by identifying phases and elements, personnel requirements, and costs.
Verifies results by completing tests.
Prepares customers to use systems and programs by conducting training.
Provides reference for customers by writing documentation; providing support and help.
Maintains systems by researching and resolving problems; maintaining system integrity and security.
Maintains quality service by establishing and enforcing organization standards.
Prepares reports by collecting, analyzing, and summarizing information.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Skills
Problem Solving, Quality Focus, General Consulting Skills, Project Management, Process Improvement, Client Relationships, Reporting Skills, Networking Knowledge, Networking Standards, Technical Zeal, Job Knowledge
Desired Qualifications
Bachelor’s degree (or higher) in a relevant field
10-15 years’ work experience, including roles leading operations in demanding professional environments. A background in operations would be an advantage
Strong analytical and financial skills
Demonstrated leadership, networking and negotiation skills
Hands-on approach to getting things done
Excellent verbal and written communications skills in English; preference given for excellent Swahili skills as well
Strong computer and office skills
Application Process:
Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration and expectations to recruit@odumont.com before end of day 29/05/2013.
Only short listed candidates will be contacted.
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