Manager, Internet & Mobile Channels
One Position
Job Ref: IT 07/2013
The Position
Reporting to the Senior Manager, E-Channels, the purpose of the role is to manage technical support for mobile and internet channels ensuring the highest level of uptime and the best possible response
time.
Key Responsibilities
Provide technical support for existing mobile and internet banking systems and implementation of related projects.
Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
Continuously analyze user requirements to develop and provide solutions
Maintain and manage system configurations
Maintain up to date system and user documentation
Ensure compliance of SLAs with system vendors
Develop real time online reports and monitoring tools to be able to track internet / mobile banking and internet acquiring system uptime and performance.
Recommend and implement upgrades or changes to the internet mobile solutions for performance, security or business benefits
Have expert knowledge of Internet technologies, eCommerce and other payment banking technologies
Develop Business Continuity plans for internet acquiring and internet banking solutions
Plan the implementation of any products or services on the internet banking / acquiring and mobile solutions platforms
Constitute cross-functional project teams with clearly defined roles
The Person
A University degree in Information Technology or Computer Science from a recognized university. IT system qualification will be an added advantage.
Masters degree an added advantage
Certification in Oracle Database management, Linux and Windows Network Management.
At least two (3) years working experience with mobile and internet systems.
Experience in branch operations, handling of risks - frauds & forgeries will be an added advantage.
Demonstrate high integrity
Good data analytical skills, both financial and non-financial.
Training in Risk management.
Good communication, planning and organization skill
The above position is demanding for which the bank will provide a competitive package for the successful candidates.
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.
To be considered your application must be received by 7th June, 2013.
Only short listed candidates will be contacted.
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