Internet / Mobile Specialist
One Position
Job Ref: 10/2013
The Position
Reporting to the Manager, Internet and Mobile Channels, the purpose of the role is to provide technical support for mobile and internet channels ensuring stability, efficiency and the best possible
response time.
Key Responsibilities
Provide technical support for existing mobile and internet banking systems and implementation of related projects.
Keep track of user issues and oversee their prompt resolution.
Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
Continuously analyze user requirements to develop and provide solutions
Maintain and manage system configurations
Maintain up to date system and user documentation
Ensure compliance of SLAs with system vendors
Develop real time online reports and monitoring tools to be able to track internet / mobile banking system uptime and performance.
Recommend and implement upgrades or changes to the internet / mobile solutions for performance, security or business benefits
Have expert knowledge of Internet technologies and other payment banking technologies
Develop Business Continuity plans for mobile and internet banking solutions
The Person
A University degree in Information Technology or Computer Science from a recognized university. IT system qualification will be an added advantage.
Certification in Oracle Database management, Linux and Windows Network Management.
At least two (2) years working experience with mobile systems support and working with the different operating systems.
Experience in branch operations, handling of risks - frauds & forgeries will be an added advantage.
Demonstrate high integrity
Good data analytical skills, both financial and non-financial.
Training in Risk management.
Good communication, planning and organization skill.
The above position is demanding for which the bank will provide a competitive package for the successful candidates.
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke.
To be considered your application must be received by 7th June, 2013.
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