KenCall is the first company of its kind in Kenya and is setting the standard for the future of Call Centre operations in this country.
We provide telemarketing and customer support services to customers in Britain and the U.S.
Title: Training Intern
Location: Nairobi, Kenya
Openings: 2
Description
The training Intern will assist the Training Manager in managing the learning and professional development of an organization’s workforce.
She/he equips staff with the knowledge, practical skills and motivation to carry out work-related tasks.
They also help with ongoing, long-term improvement of employees' skills, enabling them to fulfill their potential within the organization.
The Intern will be exposed to:
Evaluating, reviewing and developing training programs to meet clients and organization’s needs.
Assisting in monitoring the overall effectiveness of training programs.
Effective monitoring and reviewing of trainee’s progress.
Ensuring all new staff members are inducted in accordance with the company’s policy.
Planning, scheduling and training initial and ongoing training classes.
Assesses training needs, develops training methods, writes procedure manuals and presents information using a variety of techniques, including discussions, role playing, team exercises and visual materials.
Personal Attributes
A natural multi-tasker
Calmness
Leadership qualities
Energetic
Natural organizer and planner
Personal Requirements
Educational and/or Other Requirements/Qualifications
Bachelors degree Preferred in HR, Social Sciences.
Call Centre experience is an added advantage
Public speaking and presentation skills,
Knowledge on Develop curriculum and design training, including methods of assessing effectiveness.
Good command of the English language and is familiar with media production and communication techniques.
Understand aspects of personal psychology and group dynamics.
Exceptional customer service.
If you are interested in joining a winning team, we invite you to view our current openings and submit your resume.
KenCall does not employ any recruiting agents or agencies, nor does it charge for interviews or any other activities related to recruiting.
Career applications are accepted daily online on www.kencall.com
KenCall shall not be held liable for any transactions entered into with any other persons outside of KenCall’s offices.
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