Job Title: Operations Manager
Finance South Sudan Ltd (FSS) is the largest microfinance institution active in South Sudan with 7 branches in 5 different states serving more than 10,000 clients.
FSS is part of Micro Africa Ltd (MAL), a well established micro-finance institution with operations through-out the East African region and provides credit services and financial solutions to organized
groups, businesses and individuals.
For more information about us, log on to: www.microafricagroup.com & www.letshego.com.
Applications are invited from suitably qualified individuals to fill the position of Operations Manager, FSS who will be reporting to MD. The position will be based in Juba, South Sudan.
This is an opportunity to join the core team of management board members (made up of the CEO, MD, DOO, other senior Managers and Directors) and participate in the growth of the institution.
Tasks and Responsibilities:
Manage all aspects of MFI operations planning, loan portfolio generation and management to ensure achievement of set targets as per the annual work plans, including preparation, implementation and monitoring of branch operational budgets.
Implement and/or develop systems, structures and resources to support the growth of the institution;
Plan for and drive FSS business growth in terms of clientele, loan portfolio and quality, including savings mobilization after transformation.
Manage day to day delivery of demand-driven and cost-effective services to clients in the area of operation, making recommendations for improvement and implement audit recommendations.
Monitor progress towards operational and financial self-sufficiency through improved loan collections and staff productivity; design interventions and adjust policies to improve performance and outreach.
Ensure services delivered are consistently supported by well documented policies and procedures, well understood by all staff throughout the organisation.
Manange, supervise the improvement and standardization of client training to ensure maximum client retention.
Ensure effective performance monitoring and development programs for staff
Ensure knowledge transfer, coaching and developing local staff skills in areas of expertise;
Prepare and submit periodic statistical and summarized reports with specific recommendations for improvement.
Maintain good relationships with local partners and authorities.
Requirements: Qualification, Experience and Competencies/skills
Master’s degree in Business Administration/Accounting/Economics/Finance;
Fluency in English imperative.
At least 10 to 15 years of working experience of which at least 5 years in high level management positions in financial services (microfinance retail banking or financial institutions);
Work experience in MDI, developing countries/post conflict situation will be an added advantage;
Excellent entrepreneurial, leadership, planning, and organization skills, result oriented;
Excellent interpersonal conflict management and communication skills;
Intercultural sensitivity, stress resistant, and resilient.
Well versed in people management, highly analytical, with good planning and coordination skills.
Be a self-starter, energetic individual who can work without supervision.
An attractive package will be offered to the successful candidate comensurate to skills and qualifications.
How to Apply:
If you are the right candidate and meet the qualifications and skills listed above, submit your application attaching an updated CV and a covering letter to be received not later than 19th April 2013 to the Group HR Manager;jobs@microafricagroup.com
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