Call Centre Jobs in Kenya 2013. Service Delivery Manager
KenCall is the first company of its kind in Kenya and is setting the standard for the future of Call Centre operations in this country. We provide telemarketing and customer support services to customers in Britain and the U.S.
As we expand, the following vacancies are available that will give you the opportunity to join a team of energetic, enthusiastic and enterprising people who are committed to shaping the future of this
industry.
Title: Service Delivery Manager
Location: Nairobi, Kenya
Openings: 1
Description
The Service Delivery Manager is an important role within the KenCall Operations management team, the
service delivery manager will be
instrumental in managing our contact center to achieve our KPIs; the
successful candidate will have the opportunity to take ownership of
businesses processes, provide guidelines and support to our contact
center team leaders and therewith actively contribute to the continued
success of our customer operationsKenCall is the first company of its kind in Kenya and is setting the standard for the future of Call Centre operations in this country. We provide telemarketing and customer support services to customers in Britain and the U.S.
As we expand, the following vacancies are available that will give you the opportunity to join a team of energetic, enthusiastic and enterprising people who are committed to shaping the future of this
industry.
Title: Service Delivery Manager
Location: Nairobi, Kenya
Openings: 1
Description
The Service Delivery Manager is an important role within the KenCall Operations management team, the
Primary duties & responsibilities:
Manage the daily relationship with the clients
Identify and communicate areas for continued process improvements.
Ensure that staff are equipped to meet Service Level Agreements (SLAs) and to achieve all KPIs.
Provide regular / ad-hoc reporting and manipulate data as requested.
Manage quality and customer experience together with the Quality Manager.
Assist in developing policy/procedure documents.
Manage contact center performance statistics and action appropriately.
Assist with monthly forecasting.
Provide detailed reporting as required
Personal Attributes
A natural multi-tasker
Calmness
Leadership qualities
Energetic
Natural organizer and planner
Educational and/or Other Requirements/Qualifications
Business degree preferred
2-3 years experience in a call centre environment will be an added advantage.
Strong analytical, communication and organizational skills
High attention to detail
Ability to work and thrive in a multi-tasked, fast paced environment
Professional work ethic
Project Management skills
High proficiency in MS Office tools (Word, Excel, PowerPoint)
Team player
Career applications are accepted daily online on www.kencall.com
KenCall shall not be held liable for any transactions entered into with any other persons outside of KenCall’s offices.
Only completed applications including an attached CV/Resume will be considered
0 comments:
Post a Comment