The GogoSIMO Health Network is an organization based in Nairobi with
several branches countrywide whose main mandate is promotion of better
Health among the lower and middle class in the society.
We are seeking to recruit 5 IS Helpdesk Assistant Managers who will be working at our offices
Essential Job Responsibilities:
First level of business interaction
Communication & Escalation Management
Follow-up’s & Issue closure coordination with internal team
Remedy Management & ticket allocation
Remedy Daily Reporting
L1 Documentation
Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Document all pertinent end user identification information,
including name, department, contact information, and nature of problem
or issue.We are seeking to recruit 5 IS Helpdesk Assistant Managers who will be working at our offices
Essential Job Responsibilities:
First level of business interaction
Communication & Escalation Management
Follow-up’s & Issue closure coordination with internal team
Remedy Management & ticket allocation
Remedy Daily Reporting
L1 Documentation
Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced Engineer.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Identify and learn appropriate software and hardware used and supported by the company.
Perform hands-on fixes at the desktop level
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Work with regional Production Delivery lead of Africa to drive helpdesk improvement initiatives.
Job profile:
MS Office application (like Word, excel etc)
Antivirus (Symantec)
Exchange 2003/2007
Windows 2003 Server
Windows XP/Vista
MS Outlook
LANDESK, ALTIRIS
Fair knowledge about WAN/LAN
Trouble shooting for network cabling
Backup operations
Desktop and Notebooks setup and daily management
IT Policy development, Administration and management in conjunction with internal processes
Microsoft Patches Administration and management on the client systems
Management of changes across business, Technology and process boundaries in conjunction with internal processes
Ensure the reports are generated and sent to appropriate personnel – These include trend analysis and health check reports
Interested qualified candidates should submit their applications enclosing a detailed Curriculum Vitae, day time telephone contacts, current gross salary, names and contact of three referees, copies of relevant professional and academic certificates and testimonials to the address below, not later than 15th March, 2013.
Preferably by Email:
Gogosimo Health Network
Riverside Drive,Dimension Building
P.O. Box 30253-40213
Nairobi
Forward CVS to:info@gogosimo.com
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