Title: Technical Support Intern
Location: Nairobi, Kenya
Start Date: June 2013
Reporting to: Head of Technology
Background
M-KOPA was founded in 2011 following a successful commercial pilot using mobile services to collect payments for use of energy. The company’s first scaled commercial application is off-grid solar power
systems, undergoing commercial roll-out across Kenya from May 2012.
M-KOPA was incubated by Signal Point Partners (www.signalpointpartners.com).
The partners and management team of M-KOPA include several former executives responsible for the initiation and scaling of M-PESA, the award-winning mobile financial service platform in Kenya.
M-KOPA has strong international investors to help scale its business.
Responsibilities Include:
Providing first level support to network users on such issues as internet connectivity, printing and other basic computer issues
Providing first level support for our applications to in house users
Tracking and updating user tickets and ensuring they are handled in a timely manner
Escalating technical issues as need arises and following up to ensure timely resolution
Skills & Experience
Solid understanding of networking, both on the software and hardware end
Solid Operating System troubleshooting skills (both Linux and Windows)
Basic knowledge of MS SQL Server and SQL query languages a plus
Strong analytical and problem solving skills with an attention to detail
Self-motivated with the ability to prioritize, meet deadlines, and manage own time with changing priorities
A results oriented individual who thrives working in a fast paced environment
Excellent interpersonal skills with a willingness to go the extra mile to assist other team members
To apply, please go to the Jobs section on the M-KOPA website and submit your application by May 22nd 2013.
Only candidates who can demonstrate sufficient competence will be shortlisted.
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