Customer Service Jobs in Kenya 2013
Customer Service Coordinator (Clearing and Forwarding Industry)
Personal profile
Solutions-driven professional with extensive experience in Client Relationship Management.
Customer-focused, highly organized self starter with effective customer-service skills.
Highly confident and persuasive team-leader who is able to motivate others in achieving exceptional business performance.
Articulate communicator who can fluently speak the languages of both people and technology,
blending technical expertise with exceptional interpersonal skills
Dependable and reliable in supporting and enabling team effort to produce genuine long-term sustainable growth.
High personal integrity, able to relate to and create trust in all.
An extrovert with a cheerful disposition.
Professional Experience
Good understanding of the Exports/Imports industry: of the major moving commodities, competitors and
industry trends.Customer Service Coordinator (Clearing and Forwarding Industry)
Personal profile
Solutions-driven professional with extensive experience in Client Relationship Management.
Customer-focused, highly organized self starter with effective customer-service skills.
Highly confident and persuasive team-leader who is able to motivate others in achieving exceptional business performance.
Articulate communicator who can fluently speak the languages of both people and technology,
blending technical expertise with exceptional interpersonal skills
Dependable and reliable in supporting and enabling team effort to produce genuine long-term sustainable growth.
High personal integrity, able to relate to and create trust in all.
An extrovert with a cheerful disposition.
Professional Experience
Good understanding of the Exports/Imports industry: of the major moving commodities, competitors and
Able to pursue all profitable commercial activities and actively drive the Telesales approach in a coordinated and well-focused manner.
Skillfully able to establish and manage profitable customer relationships through Telesales and proactive customer relationship management skills.
Expert familiarity in required systems processes
Strong ability in ensuring quality sales leads, managing the negotiation process and developing winning customer value propositions.
Great communication skills with a service oriented knack.
Competent to sell Safmarine services and maximize market shares in all new and existing business.
Monitoring departmental performance through the use of established performance systems such as documentation workflow system and WEBI reports.
Demonstrating a proactive approach to problem solving which expresses a commitment to getting to the root of the problem.
Being proactive in decision making and provide clear answers to customers across all interactions.
Building relationships with the customers and ensuring that the customers feel valued, listened to, and they have confidence in our ability to represent their best interests regardless of the circumstance.
Promptly keeping customers informed about changes which will have an impact on them and answer any questions they may have in relation to these changes.
Actively working together with other functions to ensure the easiest and most professional experience possible to our customers
Driving the business by taking responsibility for understanding the wider business goals and seeing to understand own role in achieving of them
Qualifications;
Bachelor degree in any relevant field
Diploma in clearing and forwarding
Age 26 years and above
Must have accurate knowledge of shipping-terms
Minimum of 3yrs experience in shipping-sales
Preferable with own car(car allowance is considered)
Interested parties to send in CV to cvs@careerdirections.co.ke by 12th March 2013
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