KenCall is the first company of its kind in Kenya and is setting the standard for the future of Call Centre operations in this country.
We provide telemarketing and customer support services to customers in Britain and the U.S.
Title: Inbound International Account - Customer Service Representatives
Deadline: 29-03-13
Location: Nairobi, Kenya
Openings: 50
Description
Main responsibilities of the Job include:
Provision of excellent and professional customer service by:
Responding to customer enquiries via email, live chat and phone Anticipating potential needs or problems of customers and resolving
Maintaining a balance between business and customer needs
Following through on commitments
Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols
Maintaining confidentiality of information
Achieving first contact resolution (FCR)
Handling complaints or issues satisfactorily
Providing accurate information about products and services
Processing transactions effectively
Personal Attributes
Superior customer service skills and ability to maintain positive working relationships
Solid organizational skills
Great attention to details
Ability to multi-task
Strong work ethic.
Ability to manage complex order processing and data input
Ability to maintain confidentiality at all times
Must be highly motivated and committed to achieving results
Ability to work under little supervision while meeting deliverables
Ability to work in a team environment, as well as independently
Excellent communication skills; written and verbal.
Flexibility to work in shifts including weekend and nightshifts.
Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.
Personal Requirements
Educational and/or Other Requirements/Qualifications
MUST HAVE A CLEAR NEUTRAL ACCENT WITH AN AMERICAN ORIENTATION
Must have an excellent command of English
University degree/ College Diploma in a related field
Preferably have experience in Customer Service in a Contact Centre.
If you are interested in joining a winning team, we invite you to view our current openings and submit your resume.
KenCall does not employ any recruiting agents or agencies, nor does it charge for interviews or any other activities related to recruiting.
Career applications are accepted daily online on www.kencall.com
KenCall shall not be held liable for any transactions entered into with any other persons outside of KenCall’s offices.
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