Ipsos Synovate Receptionist Vacancies

Receptionist Kenyan Vacancies
Ipsos is an innovative, entrepreneurial, client-focused organisation, providing research services to clients on a global basis. We set ourselves high standards and aim to work collaboratively in partnership with our teams in order to service our clients most effectively.

We are a prime source of holistic market information services that enhance planning and decision making in the Private, NGO and Public Sectors across sub-Saharan Africa.

We are an integrated media research & media monitoring, social and market research company providing
evidence and insights which inform and advise on a wide range of business and social issues. We are looking to fill the below position within Ipsos-Synovate Kenya

Receptionist - Ipsos-Synovate Kenya

The Role:
1. Reception management
Receiving all incoming telephone calls
Take and relay messages
Provide information to callers

Greet persons entering organization
Direct persons to correct destination
Deal with queries from the public and customers
Ensures knowledge of staff movements in and out of organization
General administrative support
Receive, record and sort mail and deliveries
Schedule appointments
Maintaining the resource calendar electronically
Organize meetings
Tidy and maintain the reception area
Ensuring that all the telephone lines and extensions are in perfect working condition all the times
Making sure that the operations of the switchboard are cost effective
Ensuring that there is no misuse of the company telephones at all times
Taking messages on behalf of the staff who are not available & communicating the same
Scheduling international teleconferences and adhering to the time zones differences
2. Record keeping
Keeping an up to date record of all calls made
Keeping a daily log/ report on the telephone lines and handing it over to the immediate supervisor on a weekly basis
Keeping records for all outgoing & incoming mail
3. Handling of clients/visitors
Receiving Company visitors and directing them appropriately
Ensuring that all people calling are handled in an official manner and receive the necessary assistance they may be requiring
Ensure that the reception area is always clean, neat and looks attractive
4. Resource allocation and mobilization and record keeping
Ensuring that employees are equipped with adequate tools of trade
Control of the company’s laptops, LCD projectors, flash disks etc
Dispatching company mails, parcels and keeping records of the same
5. Contact with service provider
Ensuring that all telephone lines are working
All faulty lines should be reported to the service provider with immediate effect and follow ups made to ensure that the fault is rectified

The Person:
To be successful in this role you will have:
Higher Diploma/ Degree in a relevant area. A qualification in Front Office Management will be an added advantage
At least 3 years experience with managing a busy switchboard and reception area
Client management experience
Knowledge of office administration procedures
Knowledge of computers and relevant software applications
Key Competencies:
Excellent verbal and written communication skills
Professional personal presentation
Customer service orientation
Information management, organizing and planning
Attention to detail
Initiative and reliable
Stress tolerance

General Skills:
Switchboard management
Excellent interpersonal skills
Record keeping and public relations
Resource management
First Aid skills

If you are this person, then you are right for us and we are right for you!
Please email a CV and covering letter explaining why you are interested in this position to careers-ke@ipsos.com.

Applications will not be considered if covering letter is not attached. Include “Receptionist” in the cover letter and email subject header.
(Male candidates are encouraged to apply)

For more information on Ipsos-Synovate please visit: www.ipsos.com
Only short-listed candidates will be contacted.
Deadline for application: 19th March 2013, 5pm

Posted in: Career Advice