Britam Jobs 2013. Engineering Careers in Kenya
Senior Applications Support Analyst
British-American Investments Company (Kenya) Ltd. (Britam) is one of East Africa’s leading financial services provider, offering life insurance, health insurance and property/casualty insurance products as well as unit trust, asset management and property investment.
The company is listed on the Nairobi Securities Exchange.
As part of our growth strategy and to strengthen the team to achieve our ambitious performance
objectives, we are seeking to fill the following positions with individuals who are proactive, self driven and who can apply their knowledge, diligence, and experience to contribute to the achievement of our mission
which is
to provide outstanding financial services to our customers.Senior Applications Support Analyst
British-American Investments Company (Kenya) Ltd. (Britam) is one of East Africa’s leading financial services provider, offering life insurance, health insurance and property/casualty insurance products as well as unit trust, asset management and property investment.
The company is listed on the Nairobi Securities Exchange.
As part of our growth strategy and to strengthen the team to achieve our ambitious performance
objectives, we are seeking to fill the following positions with individuals who are proactive, self driven and who can apply their knowledge, diligence, and experience to contribute to the achievement of our mission
Senior Applications Support Analyst
(REF: BAG/IT/7)
Nature and Scope of Work
Reporting to the Assistant Manager Applications Support the incumbent will be responsible for Administration, maintenance maintaining, supporting, and upgrading existing systems and applications and reinforce quality standards and adherence to business best practice, adding value to business processes and significantly contributing to the operational excellence.
Key Responsibilities
Provide first line and second line support and maintenance services to all business applications. Proactive monitoring of various production systems for performance, availability and other critical parameters
Ensure adequate monitoring systems that provide timely, accurate, real-time, and historical data on performance and other critical parameters
Maintenance and administration of all business applications
Ensure business applications are adequately sized to meet SLA’s with the business
Ensure data quality and integrity in all business applications
Document and update processes and procedures in use for business applications
Providing and monitoring SLAs and OLAs
Provide expert management of business applications incidents, root cause analysis, management of problems and closure of recurring incidents
Creating system testing requirements and high quality supportability requirements
Testing new products and systems functionality before deployment into production environments
Qualifications, Knowledge and Experience
Degree in science/Engineering/Computer Science
IT Service Management - ITIL Certification
Minimum of 3+ years’ experience in a networked and dynamic IT environment, 2+ years Knowledge of applications support and database administration
Familiarity with Knowledge of software, hardware, systems administration, and network technology
Strong technical skill/knowledge in business applications especially CRM and Enterprise systems
Self-motivated, self-starter who works well in a fast pace, growth orientated entrepreneurial environment
Advanced Knowledge in SQL
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
Key Skills/Specialization: SQL
How to apply:
Please visit http://careers.britam.co.ke
Deadline for applications is 15th March, 2013
Only shortlisted candidates will be contacted.
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