Service Advisor
Location: Nairobi (Industrial Area)
Expected Salary: Kshs.20,000
Industry: Transport
Our client, a motor vehicle dealer specializing in quality body building of buses and trucks as well as offering services such as automobile parts and accessories seeks to recruit a Service Advisor.
Key Tasks and Responsibilities
To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
To receive customer enquiries by telephone and in person and successfully convert these into
service bookings.
To maximize service sales and profitability by selling core, value added and incremental products.
To record accurately vehicle information, refer to service histories and effectively follow- up and prospect
customers to secure repeat and
incremental business.Location: Nairobi (Industrial Area)
Expected Salary: Kshs.20,000
Industry: Transport
Our client, a motor vehicle dealer specializing in quality body building of buses and trucks as well as offering services such as automobile parts and accessories seeks to recruit a Service Advisor.
Key Tasks and Responsibilities
To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
To receive customer enquiries by telephone and in person and successfully convert these into
service bookings.
To maximize service sales and profitability by selling core, value added and incremental products.
To record accurately vehicle information, refer to service histories and effectively follow- up and prospect
Qualifications, Training and Experience
Certificate/Diploma in Business management
Current knowledge of manufacturer’s warranty procedures and documentation.
Current knowledge of Mechanical Breakdown Insurance company procedures and documentation.
Ability to communicate clearly and unambiguously with customers, members of public and other staff members and record all such interaction accurately.
Ability to calm and manage distressed and otherwise difficult customers in an effective manner.
To apply, send your CV and cover letter to vacancies@flexi-personnel.com before Wednesday 27th February, 2013.
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