Palbina Travel is an IATA accredited Tours and Travel Agent having been in operation for more than 16years. We offer Customised Tailor made Travel/Tour Management solutions to corporate organizations and individuals.
We are currently looking for suitable candidates to join our team as: Travel Consultant Job Summary
The candidate will be place in our head office at Green House Nairobi.
She/he will be reporting to the Tours and Travel Manager
Skills:
• Being amicable and approachable
• Being professional and assertive
• Being detail oriented
• Stress management
• Project management
• Comprehensive industry knowledge
• Customer service
• Computer knowledge
• Interpersonal relationships
• Meeting deadlines
• Networking
• Negotiating
Job Responsibilities:
Making flight quotations in a professional manner
Doings flight reservations
Ensuring clients are well briefed on visa and health requirements
Giving flight options to each destination
Ensuring clients are well briefed on any schedule changes or flight cancellations
Checking queues all the time so as to brief clients on any flight changes and clearing any unwanted bookings in the systems
Adhering to ticketing rules and conditions
Ensuring all bookings have valid tickets
Ensuring accounts have sales report in time on all tickets issued/sold daily or the following day before 0900Hrs
Ensuring supporting documents i.e. LPOs/emails/cash are attached to booking cards before forwarding to accounts
Ensuring all requests by clients are well responded to in good time and follow ups are made thereafter
Ensuring tickets to be voided are done so before the next day to avoid un-necessary penalties
Ensuring all refunds are forwarded to accounts immediately they are lodged in the system
Update clients profiles are they come in
Ensuring that am updated at hand on current fares and any notices from airlines/suppliers
Always seek approval on any discounts to clients who won’t qualify such
Always seek approval before issuing ANY ticket on credit thus all tickets issued must have fully valid supporting documents
Treating clients with passion since they are the business.
Any other duties as may be assigned from time to time.
Availability should be immediate or in one month’s time.
Qualifications
KCSE- C and above.
Degree in Tourism/Travel Management or
Diploma in IATA/UFTAA consultant level (Air Travel Operations) and
Diploma in Foundation Level (Air Travel Operations)
Over 6 years experience as a Travel Consultant in a busy environment.
Interested candidates should send application letters with detailed curriculum vitae to hr@palbinatravel.com on or before 4TH/JUNE/2013.
0 comments:
Post a Comment